Privacy Policy

1. Introduction

Vizkraft AI ("Vizkraft," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services (collectively, the "Service").

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, organization name, and authentication credentials. If you subscribe to a paid plan, we collect billing information through our payment processor.

Usage Data

We automatically collect information about how you interact with the Service, including queries submitted, charts generated, dashboards created, and feature usage patterns.

Data Source Metadata

When you connect a data source, we collect schema metadata (table names, column names, data types) to power our AI query engine. We do not store your actual data — query results are processed in real-time and not persisted on our servers.

3. How We Use Your Information

• To provide, maintain, and improve the Service
• To process your queries and generate visualizations
• To send you technical notices, updates, and support messages
• To monitor and analyze usage trends to improve user experience
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our Service (hosting, analytics, payment processing)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest (AES-256), and strict access controls. All data source connections use secure, encrypted channels. We conduct regular security audits and penetration testing.

6. Data Retention

We retain your account information for as long as your account is active. Usage logs are retained for 90 days. Schema metadata is deleted within 30 days of disconnecting a data source. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

8. Cookies & Tracking

We use essential cookies for authentication and session management. We use analytics cookies to understand how the Service is used. You can control cookie preferences through your browser settings.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at privacy@vizkraft.com.